Frequently Asked Questions

SHIPPING

For US customers:

Free Standard Shipping on U.S. Orders Over $50.

7.99$ for USA domestic shipping address (USPS First-Class, 2~7 days)

Rest of the World Customers:

Shipping Method

Condition

Price

USPS (First Class Package International)

0-49.99$

$25 USD

USPS (First Class Package International)

50-99.99$

$28 USD

USPS (First Class Package International)

100-149.99$

$31 USD

USPS (First Class Package International)

150-199.99$

$34 USD

USPS (First Class Package International)

200-249.99$

$37 USD

USPS (First Class Package International)

250-299.99$

$40 USD

USPS (First Class Package International)

300-399.99$

$45 USD

USPS (First Class Package International)

400$ and up

$55 USD

20% duties and tariffs are NOT included in the product pricing on all UK/EU orders.**

 

ORDER FULFILLMENT

Business Days are Monday through Friday.

Orders are processed through our system every business day at 9 AM PST. All orders placed after 9 AM PST will be processed the next business day.

Please allow 1-2 additional business days for your order to be fulfilled and shipped.

Due to the overwhelming success of our Black Friday and Cyber Monday deals, fulfillment is currently delayed. We are working very hard to get your package out as quickly as possible. Thank you for your patience and understanding.

Expedited orders are processed through our system every business day at 12 PM PST. All expedited orders placed after 12 PM PST will be processed the next business day.

**Overnight orders are processed every business day at 12 PM PST. All Overnight orders placed after 12 PM PST will ship the following day.

Business days are Monday through Friday. Business days do not include weekends or national holidays. Please note that all shipping costs are non-refundable.

Can I cancel or change my order once it has been placed?

Unfortunately, once an order has been placed we are unable to change or cancel it.

What if I made a mistake on my address and need it fixed?

Once an order has been placed we are unable to change the shipping address. Please contact us at contact@byorei.com 

If your package is already in transit, we may not be able to correct the address. 

We cannot correct addresses on any international packages that has left the United States.

What is custom duty?

Customs duty is a tax that is determined by the customs authority of your country based on product type, known as commodity, value, weight and dimensions. Customs duty is established by your customs authority. Local governments may require additional taxes and duties upon receipt of package. The Post Office does not allow the sender to prepay duties and tariffs. Sometimes duties, taxes and shipping charges are combined into one line.

Why would customs delay the delivery of my package?

Customs may inspect your package due to a product name, description, commodity type, and/or value. Some of our product names can be questioned by customs, such as Red Wine or Cucumber resulting in customs inspecting a package. Customs may also review the value of an item.

 

PAYMENT

We accept several payment methods including all types of Credit Cards.